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IT Help Desk Technician

Department: Information Technology
Location: Richmond Hill, NY

We are searching for an IT Help Desk Technician for our office/factory in Richmond Hill, Queens

The PC/Helpdesk Technician performs a wide variety of technical tasks (from least to most complex) in
the support and maintenance of computers, laptops, tablets, mobile data terminals (MDT), printers,
scanners, monitors, software applications, smart phones and peripheral devices to include designing and
documenting, installing, diagnosing, repairing, maintaining, and upgrading and disposing of all hardware,
software, and related equipment.
Essential Functions:
1.  Interfaces with vendors, support groups and others in the maintenance, service, recommendation,
implementation, problem solving, and/or purchase of computer related hardware, software, and/or
audio/visual systems.
2.  Answers Help Desk calls
3.  Uses the Help Desk database to get work assignments and priorities. Updates the Help Desk
database to report progress for all work performed.
4. Tracks and maintains an inventory of computer equipment, parts and software
5. Perform other duties as assigned by the IT Director
Knowledge and Skill Requirements:
6.  Associates degree in computer science or a related field of study; or an equivalent combination of
formal education and work experience.
7. Two years of experience in maintenance of computer systems and peripheral equipment in a
Microsoft Environment
8.  Must also have a working knowledge of PC operating systems
9.  Ability to learn new applications and programs
10. Wireless connectivity, office productivity software or an equivalent level of experience
11. Preferred experience with:
o Active Directory
o Office 365
o Exact Macola or Counterpoint software
o Dell and HP hardware
 Must be able to lift and carry up to 40 pounds.


Alphapointe is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Vet

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