Career Opportunities with Alphapointe

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Investigator, Tier One

Department: Guarded Exchange
Location: Kansas City, MO

As part of its mission, Alphapointe provides preferential hiring to people with vision impairments (legally blind).

Job Summary: Monitoring state communciations and reporting of questionable activities to supervisors.

Essential Functions:

  • Monitor state communication via phone calls utilizing a headset.
  • Report all questionable calls to Tier 2 Investigator for analysis.
  • Maintain an established level of monitored calls on a daily basis.
  • Utilizing computer equipment and associated software, make the appropriate notations as per training protocols.
  • Ensure all work performed is kept “confidential” as required by the customer.
  • Comply with all rules and procedures to maintain a “secure” work environment.

Additional Functions:

  • As the need arises, be available for court testimony on job related issues.
  • Knowledge and Skill Requirements:
  • High school diploma or GED.
  • Computer literate, specifically in Microsoft 2010.
  • Must type a minimum of 30 words per minute.
  • Excellent attendance record.
  • Detail oriented with specific emphasis on listen skills.
  • Must be able to pass and maintain background checks administered by Alphapointe and the Missouri Department of Corrections.
  • Mandatory confidentiality relating to work performed.
  • Fluency in a second language given preferential consideration.
  • Ability to work in a secured team environment.
  • Must be able to pass a pre-placement drug screen.

Working Conditions:

  • Work in a “secured work station” environment.
  • Work with employees who have vision impairments.

Alphapointe is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Vet

 

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